ORDER HANDLING & FULFILLMENT
Order handling is 1-2 business days typically for most items, though many orders ship same day if received before Noon and the product is in stock. Note - "Staged" platform-specific kits (i.e. "Stage-1", "Stage 2" etc.) require more time (typically up to ~1 week).
Custom requests will require more time and be communicated as such. Orders are shipped by the carrier selected, options are; USPS (Priority/First Class), UPS, and FedEx. Each carrier has their own service-level commitments and delivery time varies based on the service selected during check-out.
Note, during busy periods of the year, order-handling may take longer though we do our best to communicate this on our website and after orders are placed should a delay occur.
SHIPPING AND TRACKING
We provide options with mainstream carriers which may be chosen during the Order-Checkout process. Be sure to order and select the carrier that best meets your timeline.
Orders with Urgency should utilize FedEx or UPS faster options (i.e. Next Day or Two-Day service). These orders must be received by Noon in order to have an opportunity to be shipped that same day. Weekends and Holidays can impact both regular and expedited shipping times. Be mindful, that orders received on a Saturday will ship Monday of the following week. Holidays which affect shipping carriers will extend the time associated with order delivery.
At present, for INTERNATIONAL orders we recommend UPS and FedEx options which tend to offer tracking services. Note, USPS does NOT provide tracking updates *in* the foreign country and therefore is not recommended. Fees associated with international orders (i.e. customs fees/duties) are to be paid by the customer and are not the responsibility of ZSPEC Design LLC.
Lost Packages:
ZSPEC wants you to receive your order, but once a package has departed our shipping facility follow-up for the package's whereabouts should first be with the shipping carrier. ZSPEC provides shipping tracking information that should be used to inquire with the respective shipping carrier. Should a package go missing contact the carrier and file a claim. For damaged items in transit by shipping carrier, the same process should be followed. Contact the carrier to file a claim, then contact ZSPEC to reorder a replacement as needed.
Shipping Carrier Tracking:
- FedEx: https://www.fedex.com
- United States Parcel Service (USPS): http://www.usps.com
- United Parcel Service (UPS): https://www.ups.com
RETURNS AND REFUNDS
Orders may be returned with pre-authorization by ZSPEC. Items must be in new, unused and complete in order to be returned. Click the Contact form to inquire about a return authorization from our customer support team. If your product meets the condition requirements, an RMA# will be issued and you will receive instructions to send the item back.
Customers are wholly responsible for shipping and any other fees associated to returning a product. This may not apply in the event of a defective exchange, the ZSPEC customer service team will determine course of action in this case (i.e. issuing a return label).
Items returned must be unpackaged, inspected and checked back into stock before a refund may be completed. Returns require 3-5 business days after receiving the item back for this process to be completed.
Returned items are subject to a 15% restocking fee. The product cost (amount paid for the item) minus restocking fee will be returned once this process is complete to whichever payment method was used. Note - shipping fees to send the item to the customer are unrecoverable and not refunded.
CANCELLATIONS
Orders that are desired to be cancelled can be done so before the order is fulfilled and shipped. If the item has already shipped and cancellation is desired, the customer must follow the RETURN process outlined above once the item is received.
If there are any questions on these policies or you need assistance, please contact us for assistance.
