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FAQs

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Ordering

How can I see if my order has shipped?

Log into your account and click the [My Account / Order Status] link in the upper right corner of the page to see the current status. You will also receive an e-mail as soon as your order is being prepared for shipment. This e-mail will include your tracking number and an estimated shipping date. If you do not receive a confirmation email, please check your junk mail/spam folder. If you cannot find any confirmation at all, please Contact Us.

When will my order be shipped?

For our apparel and merch, our goal is to have your order packaged, sent to the post office, and it is on its way to you within 3 business days of you placing your order. This does not include weekends or holidays. Orders placed Friday, Saturday or Sunday will start processing Monday morning. Orders can be delayed by merchandise that is still in production or if we have delays from our suppliers.

My address is wrong on my order!

Please contact customer service immediately. Send an email to info@revlineperformance.com. Please include the correct address, your order number and your name in the email. If you catch the mistake within 24 hours, we can usually correct it before your initial shipment is sent, so send the email the moment you discover the error. If your package has already shipped, please follow the tracking number and let customer service know when the tracking status says the package is being returned or if the package was delivered to the incorrect address.

Can I cancel my order?

Due to the cost of processing refunds, there will be a 5% cancellation/processing fee on all orders placed, but canceled prior to shipping and could be subject to up to 25% depending on special order items. This is only fair if you ordered the parts but changed your mind and want a refund. There are fees and time involved on our end. Don’t forget we price match and can change your order. We are very easy to work with- just tell us what's up so we can help!

What happens if an item is out of stock after I've placed an order?

We strive to maintain accurate stock levels on our website. However, in case of a discrepancy, we will contact you immediately to discuss alternative options or adjustments. We are happy to reach out prior to placing an order to see if your desired item is in stock.

Shipping

Where do your products ship from?

  • Dropshipped Items: This item is shipped directly from our distributor and may take 3-5 business days for dispatch. Tracking information will be provided once shipped.
  • Items from Our Physical Location: Products available at our physical location are shipped within 1-2 business days. You’ll receive a confirmation email with tracking details once dispatched.
  • Handmade Apparel: Our handmade apparel items are crafted with care and shipped within 3-7 business days. You will be notified with tracking information once your order is on its way.
  • Print-on-Demand Apparel: Print-on-demand apparel will be processed and shipped within 5-10 business days directly from the printer. Tracking details will be sent to you upon shipment.

What countries do you ship to?

We currently ship to the United States. To enquire about shipping to a different destination, please contact us for a custom shipping quote!

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

My package was sent to the wrong place.

In the event of a shipping error, we will review the situation and confirm the shipment was incorrect. If Revline Performance is at fault, we will be more than happy to issue you a return label for the incorrect item and ship out a replacement. Please note, the replacement will not be sent out until we receive the original package and in good condition. Revline Performance will cover all shipping charges in this situation to make it right. We cannot, however, cover 3rd party charges such as labor charges associated with incorrect parts. Please double-check to make sure you received the correct item before taking them anywhere to have installed.

My package arrived damaged, what do I do?

Damaged product(s) must be claimed within 24 hours of delivery, as we have limited time to make a claim with the shipping company. If you receive a shipment and there is damage, please do the following:

  • Take photos of packaging (all sides, including interior)
  • Take photos of the product
  • Immediately send an email to info@revlineperformance.com with your order number, the issue, and photos 

Once we receive your email, we will contact the carrier to process a claim for damages. You will receive an email once the process is started. Please DO NOT send it back to the return address without written approval from Revline Performance and be sure to keep the product with its original packaging. The Customer Support Team will keep you aware of the claim status and provide you with additional instructions, if necessary.

Returns and Refunds

What items can't be returned and are final sale?

  • Custom Built or Special Order Items
  • Clearance and Discontinued Items
  • Items that have been installed/used/scratched/modified/altered
  • Electronics (Including anything that can be hooked up electronically incorrectly)
  • Turbo / Supercharger Kits
  • External Body Parts (Including body kits)
  • Mounted Wheels and Tires
  • Engine Internals & Valvetrain
  • Seats and other interior items
  • Fittings & Made-to-Order Lines

How do I return a product?

If you need to return or exchange an item, simply email us at info@revlineperformance.com with your order number, part number in question, and detailed reason for wanting to return/exchange the product. We will then proceed to qualify your request. We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item. All orders returned without prior authorization will be refused. Please understand we need to track any inbound shipments for the quickest processing of your return. 

If you install or modify the item in any way, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

If you install or modify the item in any way, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

I have issues with fitment.

Customers are responsible for checking the product application guide prior to ordering any product(s) to verify that the parts they have selected are appropriate for their vehicle. If you are unsure of the fitment for your vehicle, please reach out to our Customer Support Team PRIOR to placing your order.

If you wish to return a product that does not fit your vehicle and you feel that there is an error in our listing, please reach out to our Customer Support Team. Our Customer Support team will review your RMA request, investigate the cause of the fitment problem, and make any necessary corrections. In the event that we find an error on our website, we will provide a label for your return. All products must be new, unused and must be in the original packaging, including labeling, manuals, hardware, etc.

 Replacement orders will be shipped only to the address used on the original order.

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