Mafia 2011-2014 3.7L V6 Mustang Custom Tune

Cancelations

Go to https://automafiaracing.com/account/login to sign into your account to start the refund process.

All Cancelations for any Reason are subject to a minimum 15% Cancelation fee. 

Special Ordered Items, Build to Order Items, and Custom Tunes are not Cancelable once purchased.   

Pre-Ordered Items have a 25% Cancelation Fee.

All Mafia Turbo kits have a 25% Cancelation Fee.   

All Cancelations fees will be charged regardless of wait time, back order status, shipping cost, buyer remorse, etc.  If you do not want to be charged a cancelation fee then we suggest you wait and receive the items you purchased. 

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original unopened packaging. All returns will be subject to a minimum 25% restocking fee (Customer Pays Return Shipping).  Mafia Turbo Kits are subject to a 50% Restocking Fee.

Several types of goods are exempt from being returned. Electronics, Tuners, Tunes, Fiberglass or Carbon Fiber or installed parts, We also do not accept products that are, hazardous materials, or flammable liquids or gases.

CUSTOMER PAYS RETURN SHIPPING.  ORIGINAL SHIPPING COST IS NOT REFUNDED REGARDLESS OF CHECKOUT SHOWING FREE SHIPPING.

Additional non-returnable items:
Gift cards
Downloadable software products
Custom Tunes
Electronics

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer unless we request for you to do so. If you send the item back to the manufacturer without authorization you will not receive any refund.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days minus the 25% restocking fee.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Support@AutoMafiaRacing.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Support@AutoMafiaRacing.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
We will notify you if approved of the correct address to ship to.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Fitment
Auto Mafia Racing (Auto Mafia LLC) are in no way responsible for the fitment of parts. YOU, the CUSTOMER, are responsible to ensure that parts are the correct ones for your vehicles prior to ordering. Recommendations given by AUTO MAFIA RACING or any member of its staff are recommendations only, and do not imply correct fitment of parts or wheels.

If you ordered the wrong part and you have not installed it, we do offer a refund of items returned with a 25% restocking fee as well as you paying the return shipping back to us.

Custom Orders
Custom Orders on any item are NON REFUNDABLE. Period dot end of story. Once you pay for the custom order and we receive confirmation on your preferences the item is now nonrefundable.