SF Racing Air Struts for 2011-2018 Ford Focus (C346)

Shipping

We offer free shipping within North America on all full suspension kits. A full suspension kit consists of four (4) coilovers or four (4) air struts. Shipping rates to other locations are determined automatically by the carrier during checkout.

Important Shipping Rules

• The buyer is responsible for all additional fees such as customs.
• Shipping addresses cannot be changed after the order is placed.
• All shipments require an adult signature for delivery.
• We do not ship to PO boxes or freight forwarders.

Please refer to the Handling Time section on the related product page for the most accurate estimated time to ship. 

Cancelation Policy

Cancelations can only be made within 24 hours of placing an order. A 5% cancelation fee applies to all refunds. No exceptions. 

Return Policy

Returns are only accepted if the product is defective. It is the buyer's responsibility to confirm fitment prior to ordering. Returns for buyer remorse are not accepted.

Important Return Rules

• Products must be in original packaging.
• Shipping fees are non-refundable.
• All returns must be approved prior to shipping the products back.
• Order cancellations can only be requested prior to shipment.

Return Procedure

To return a product, you must first request a Return Merchandise Authorization (RMA) by contacting us. The RMA form will include an exact return address and detailed instructions on how to return a product. Please allow 24 to 72 hours for processing your claim.

Exchange Procedure

There are 2 ways you can go about exchanging a product:

• Option 1 (Slower) - Use the standard return procedure to request an RMA for the part you need exchanged. In your request please specify the exact item(s) you would like to exchange to. Upon receipt of your returned product we will process an exchange and ship the new part. If there is a difference in the price, you will be either refunded or charged the difference.
• Option 2 (Faster) - Order the new part online or over the phone so it can be shipped to you right away. Then request an RMA using a standard Return Procedure for the part you would like to return. Upon return of the part a refund will be issued promptly.

Defective, Damaged, or Incorrect Products

We all know that accidents happen sometimes. If your product(s) will arrive defective, damaged, or simply incorrect, please contact our customer service department as soon as possible. Please do not attempt to use or install the part! We will send you a replacement part and provide you with a prepaid return label to return the defective part. Product(s) must be returned to us within 30 days. If the damage was caused by a shipping courier, we will schedule a damage pick up by the courier.

When a replacement part is requested to be shipped prior to the return of original merchandise, we must temporarily authorize your credit card until the original merchandise is returned.

Refunds and Credits

After we accept your return, you will be issued a refund via the same payment method as you had originally used to place the order (Credit Card, Paypal, Google Pay, Apple Pay, ShopPay, etc). The refund amount will be composed of the original purchase price minus shipping charges. You will be sent an email confirming receipt of the return and your credit. Please allow an additional 5-7 days for the credit to appear on your account.

At SF Racing USA, we stand behind the quality of our products. All SF Racing products are covered by a 1-year limited warranty against defects in materials and workmanship, starting from the manufacturing date stamped on each product.

What Our Warranty Covers

• Defects in materials and craftsmanship under normal use
• Replacement of defective parts at no cost

What Our Warranty Does Not Cover

• Normal wear and tear
• Improper installation or misuse
• Modifications or alterations to the product

Order Cancellations

We accept order cancellations within 24 hours of purchase. After this period, all sales are final.

Returns & Exchanges

Due to the nature of our products, we do not accept returns or exchanges under any circumstances.

How to File a Warranty Claim

If you believe your product is defective and qualifies for a warranty replacement, please contact our support team with:

• Proof of purchase
• Photos or videos showing the defect
• A brief description of the issue

Our team will review your claim and provide further instructions.

For any warranty inquiries or assistance, reach out to our support team.