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BBK Performance offers FREE Shipping on ALL orders over $100 to ALL 48-state states. ALL Orders under $100 are subject to a FLAT GROUND RATE of $12.99 (See delivery MAP below) 

Please note: We offer Adult signature required service and package insurance for all orders  (additional fees required) 

SHIPPING CONTRACT

All purchases of BBK products from BBK Performance (BBK) via web or by phone, are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you, the purchaser, upon BBK delivering your item/package to the carrier. BBK Performance holds no responsibility for the replacement of products or refunds for lost, stolen or damaged items incurred while in transit with the parcel carrier. BBK Performance will assist our customer in filing claims with parcel carriers in the event that your item is affected by the aforementioned scenarios.

• We are not responsible for theft of products after delivery by shipping carriers at your requested delivery address - this includes theft by "Porch Pirates" - You will need to contact the local police department and file a homeowners / renters insurance claim.

For more information on filing a claim, Please contact us directly 386-624-0025.

SHIPPING CARRIERS

ALL Orders are shipped via best rate carrier of our choice with FedEx, UPS, or USPS ground unless otherwise requested.

TRACKING INFORMATION

All tracking information and numbers will be emailed directly to the email we have on file as soon as it is available - PLEASE NOTE: Check your SPAM email box as it can sometime show up there.

All BBK Products Delivered by carriers offer Proof Of Deliveries (POD) to our company. These PODs include detailed data as follows:

• The delivery address
• A real date & time stamp.
• Photos of the package/s left at the delivery address
• GPS coordinates of the delivery address / location. 
• Signatures and names of recipient (where requested)

DELIVERY TIME

We offer FREE Ground Shipping to ALL 48 US contiguous states for orders over $100 (1-6 business days - depending on state - see map below for general information)

Three Day, 2 Day and Next Day Air delivery services are available for an additional charge depending on the weight and ZIP code. Daily cut off time for same day is 12:30 PM EST. Please call for additional information and to receive shipping information and or a shipping quote: 386-624-0025

Actual shipping charges apply for ALL orders shipped to addresses outside of the continental USA, including APO addresses. You will receive a phone call or an email with these actual charges prior to the processing of your order for your approval. Customers outside of the USA are responsible to pay all export duties, broker fees, import taxes and any other fees associated with the shipment.

These fees are due upon receipt of order to carrier. If you need any further information regarding our shipping policy, please call us at 386-624-0025.

PRODUCT RETURNS & REFUNDS

Products bought from BBK Performance directly have a 30 DAY return or refund policy from date of purchase. Items must be unused, in their original packaging, and in the original sellable condition. Upon receiving your order, please open and inspect all contents. Any damages, incorrectly packaged parts, or missing components MUST be reported to BBK Performance within 48 hours of receiving to be honored.  BBK Performance will take the necessary steps within reason to correct any issues associated with orders that arrive damaged or have missing parts.

RETURN QUALIFICATIONS

After speaking with our customer service team, if a Return is to be processed, a link will be sent via email with a questionnaire form to be completed and send back along with a copy of the original proof of purchase. ALL Returns MUST have been purchased within the last 30 days and be NIB/UNUSED in original packaging to qualify.

ALL Returns require a “RETURN AUTHORIZATION NUMBER” This must be requested directly from us before returning any BBK item

A 15% restocking fee may be applied against your total refund amount for any non-defective returned items purchased directly from BBK Performance. This includes products customers may have purchased in error or changed mind.

Returns are processed and credited back to the customer using the original payment method within 5-7 days upon the receipt of goods at our FL distribution center.  

Please NOTE: All returns for refunds must be shipped back to BBK prepaid via ground shipping. 

ALL SHIPPING CHARGES ARE CUSTOMER'S RESPONSIBILITY – NO SHIPPING CHARGES WILL BE REFUNDED.

TO REQUEST A RETURN AUTHORIZATION FOR A BBK ITEM, 

Sales & Tech Support Phone: 386.624.0025

EMAIL: tech@bbkperformance.com

WARRANTY PERIOD

All BBK Performance parts are backed by a 1-YEAR manufacturer’s warranty from the original date of purchase. An optional extended warranty is also available - giving you an additional 2 or 3 years from original date of purchase. Costs for the extended warranty option can be viewed when the item is added to your cart. The manufacturer’s warranty is based on normal use and installation of each product. 

NORMAL USE

All products must be used in accordance with the manufacturer guidelines to be eligible for a warranty. Common examples (but not limited to) of improper use and instances which would void the warranty terms:

- Bent throttle body blade caused by a nitrous backfire.
- The seal has been broken on throttle body electronics.
- Header wrap was used and caused the titanium or polished ceramic finish to capture moisture & fail.
- The product has been modified in any way.
- A catalytic converter has failed due to improper air / fuel ratios.

SHIPPING COSTS

Shipping costs are not covered for product warranties – however after inspection or repair of a warranty item, ground FedEx shipping at no charge will be included to send your repaired or replacement item back to your location.

LABOR COSTS

Labor / Diagnostic / Installation costs are not covered by the terms of the BBK warranty.

WARRANTY QUALIFICATIONS

After speaking with our customer service team, if a warranty is to be processed, a link will be sent via email with a questionnaire form to be completed and sent back with photos showing the issue and a copy of the original proof of purchase.

Please Note:

Warranty Applies to BBK Purchased at Authorized BBK Dealers at Current BBK Pricing - Warranty will not be honored for parts purchased second hand, or used via market places such as FB market place, Ebay etc.

We do not offer refunds on any BBK products submitted for warranty – we offer a replacement of same product under warranty for original BBK product purchased, when submitted and approved. 

After Receipt Of Your RGA At Our Facility - You Must Allow 5-7 days To Process ALL Warranties and Returns/Refunds.

ALL Warranties must be submitted online with this link.

CLICK HERE

Or CONTACT US

Hours of Operation: Monday - Friday, 8AM - 5PM EST
Sales & Tech Support Phone: 386.624.0025
Email: tech@bbkperformance.com