2-Pack Deal - PLM 4" Twister Muffler Stainless Steel

Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@privatelabelmfg.com. Please note that returns without prior approval with a RMA# will be rejected.

If your return is accepted, we’ll send you a return shipping label at our discretion, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@privatelabelmfg.com. 

Damages and issues
We strongly suggest you to get the shipping protection from Route during the order checkout process.  Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like all electrical products, software, tuners, fuel system, custom products (such as special orders or personalized items), and other made to order items.  We also do not accept returns for used items, products returned with missing parts, hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final-sale items, open box items, or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@privatelabelmfg.com.

Restocking Fee

All returns or exchanges are subject to 20% restocking fee.

Refund Policy

In the case of returning or exchanging the product, you must email us first to obtain a returned merchandise authorization (RMA) number.  Customer will be responsible for paying all shipping & associated costs for sending the product back to us. The shipping charges/costs that we initially charge is not refundable. If you receive free shipping for the order and return the product, the initial shipping cost we paid to ship the products to you is not refundable. All returns is subject to a 20% restocking fee and the returned product must be in unused, original condition. We will not take any returns or exchanges after 30 days from the date of sale. Used products or products returned with missing parts are not returnable & not refundable. We reserve the right to reject any return or exchanges. Once we receive the products back, we will process your refund within 3 business days. The refund will be sent back to the same form of the payment used.

Thank you for choosing Private Label MFG for your aftermarket performance parts needs. We’re committed to getting your order to you quickly and reliably.

Shipping Timeframes:

All orders are processed [within 1–3 business days after payment verification]. Orders placed on weekends or holidays will be processed on the next business day. Please allow additional processing time during peak seasons or promotional periods.

Shipping Methods:

We ship via trusted carriers such as [UPS, FedEx, and USPS], depending on the size and destination of your order. Expedited shipping options may be available at checkout.

Domestic Shipping:

We ship to addresses within the United States, including Alaska and Hawaii. Some oversized or heavy items may require additional shipping charges, which will be disclosed during checkout.

International Shipping:

We offer international shipping to select countries. International customers are responsible for all customs duties, taxes, and import fees required by their country. Private Label MFG is not responsible for delays caused by customs processing.

Order Tracking:

Creating an account makes it easier to check out faster, view your order history, and access your order status. After placing your order, you may click the “My Account / Order Status" link at the top right-hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24–48 hours of shipment.

Shipping Fees:

Shipping rates are calculated at checkout based on the selected shipping method, delivery location, and item weight or dimensions. In some cases (e.g., oversized items), additional shipping fees may apply.

Undeliverable Packages:

If a package is returned to Private Label MFG due to an incorrect or undeliverable address, you will be responsible for the cost of reshipment.

Please double-check your shipping information before placing your order to avoid delays or additional charges.

Lost or Damaged Shipments:

If your order arrives damaged or is lost during transit, please contact us immediately at [650-243-3032]. We will work with you to resolve the problem and may require supporting documentation, such as photos of damage.

Backorders:

Backordered items are those for which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship them to you.

Shipping Restrictions:

Some items may have shipping restrictions due to size, material, or legal limitations.

We reserve the right to cancel any orders that cannot be fulfilled due to these restrictions.

Policy Updates:

This Shipping Policy may be updated periodically to reflect changes in our operations or applicable regulations. Changes will be posted on this page with the effective date