Prior to purchase, customers are responsible for confirming that the part is fully compatible with their specific application.
At FRSport, our goal is to ensure that you’re 100% satisfied with your purchase. If, for whatever reason, you are dissatisfied with your purchase, you can return it to us within 180 days of of placing your order. After thirty days, we reserve the right to determine return eligibility on a case by case basis due to the nature of automotive parts, fitments, expiration, and special order or made to order status, and international import and export rules, etc... We want to make sure you have what you need for your project, so please reach out to us and we will try to take care of you to the best of our ability. Please continue below for our terms and conditions.
Customer Service Hours:
Monday to Friday (excluding holidays)
Items that cannot be returned:
- Electronics
- Catalytic Converter / Exhaust / Downpipe / Y Pipe
- Turbo / Supercharger kits
- External body parts including body kits
- Engine internals and valvetrain
- Wheels, rims and tires
- Most interior items (example: Seats, harnesses etc.)
- Fittings and made to order lines
- Coupler, hose, and piping components
- Promotional products
- Racing suits, shoes, and related clothing
- Liquid Items
- Any item that was a special order
- Open Box / Used items
Returned or exchanged products must be brand new, unused, and uninstalled. Items should have all original manufacturer's packaging, materials, and accessories, including instruction booklets and packing inserts.
Damaged in transit & item shortages or incorrect items.
Claims for missing, incorrect items, or items damaged in transit must be submitted to us within 3 business days of receipt of merchandise. Please be sure to check all items once you receive them so that if there is an issue, you are able to notify us as soon as possible.
Returns Due to Merchandise Defect
All items sold by FRSport are warrantied only through their respective manufacturers. If you received a defective item, FRsport will facilitate the warranty process with the manufacturer to get you a replacement part. It is up to the manufacturer to make a decision on the claim. Higher-end brands usually have fewer issues and better warranty support, so keep that in mind when making your purchase decision. We have great working, direct relationships with many manufacturers; this ensures that you will get superior warranty support compared to other shops.
Refused / Undeliverable shipments
Any refused or undeliverable shipments that arrive back at our facility will incur all related shipping costs including return freight charges and any return-to-sender fees assessed by the shipping carrier, which will be deducted from your product refund.
Returns for Refund, Store Credit, or Exchanges
A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the product. Returns without an RMA number will not be accepted. RMA numbers will be valid for 30 days after it is issued, or as required, whichever earlier.
Items that are brand new, uninstalled/ unused, and in original manufactured condition as returned to us may be eligible for restocking fee waiver. Items that qualify will have NO RESTOCKING FEES with other items being subjected to a 20% restocking fee, excluding any shipping charges. This will be determined by us at the time you request for the RMA (return authorization) at which time you will usually submit pictures of the item for return approval. The actual (not free) shipping cost to send the item to you is not refundable.
For returns classified as “Buyer’s Remorse” or “Ordered Wrong Part/Size”, a 10% return processing fee will apply. Additionally, original shipping costs are non-refundable, as it is the buyer’s responsibility to ensure the part is correct for their application before purchasing. If a cancellation is needed, it must be requested before the order is processed or shipped.
The original manufacturer's labeled packaging should be enclosed within an outer shipping box. Please do not write or place shipping labels or stickers on the manufacturer's packaging.
Securely package the product and include the filled out Return Merchandise Form and a copy of the original invoice.
Ship the parcel back to us freight prepaid. We do not accept COD or freight collect shipments. We recommend a shipping method that provides tracking and insurance.
