Ram LED Emblem: (Multicolor Flow) 2019-2024

Shipment Processing Time

Most standard in stock orders are processed within one to two business days. Custom orders like multicolor headlights can take up to 5 weeks. For Backorders and Preorders, please see product page for shipping dates. Orders are not shipped or delivered on weekends or holidays. 

In the event of a high volume of orders, shipments may be delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order and the item it not on backorder or preorder, we will contact you via email.

Incorrect Shipping Address or Address Changes

Orders will be shipped to the address provided by the customer at checkout. If the shipping address is incorrect, changed, or invalid, and the package is lost or delivered to an address from which the customer cannot retrieve it, the customer assumes full responsibility for the loss. RGB Halo Kits is not liable for packages that are misdelivered due to incorrect addresses provided at the time of purchase.

Changing an address can only be done if customer reaches out to us before a shipping label has been created for your order.  Please make sure to type in the correct address before finalizing your order.

Once a package is marked as delivered to the provided address, RGB Halo Kits is no longer responsible for its receipt by the customer. If a package is returned to sender, the customer is responsible for the cost of reshipping the package.

Lost or Stolen Packages

If a package is lost in transit, please contact RGB Halo Kits to initiate a claim with the courier. A replacement item will not be shipped until the claim is processed and confirmed by the courier. If theft is a concern, we recommend using a secure shipping address, such as a business address. RGB Halo Kits is not responsible for stolen or misdelivered packages.

If the carrier's investigation determines that the package was lost or delivered incorrectly, we will resend a duplicate shipment to the customer. We no longer offer returns or refunds for lost or incorrectly delivered packages / orders.

Shipping Rates

Shipping charges are calculated and displayed at checkout. 

Customs, Duties, and Taxes | International Shipments 

RGB Halo Kits is not responsible for any customs duties, taxes, or additional fees applied to international orders. All such charges are the responsibility of the customer. 

International shipping cost are calculated at checkout, however Import fees and duties are not and are subject to the import country discretion.

Damaged Shipments / Goods Policy

We strive to ensure all packages arrive in perfect condition. However, if your order arrives damaged, please contact us immediately so we can assist you.

• Reporting Damages: Customers must report any damaged items within 5 days of delivery. After this period, we may be unable to process damage claims.
• Carrier Claims: While we are not responsible for damages that occur during shipping, we will assist in filing a claim with the carrier. Please note that claim approvals are at the carrier's discretion.
• Visible Damage Upon Delivery: If the package arrives with obvious visible damage such as bent underglow packages, you may refuse delivery and or do a return to sender if the item is unopened. Once we receive the package back we can issue a new shipment. 
• Damage Discovered after Delivery: document all issues with clear photos and Contact us immediately with these details so we can guide you through the next steps.

Missing Items from Shipment Policy 

We strive to ensure all orders are fulfilled accurately and promptly. If you believe that an item is missing from your shipment, please follow the steps below to help us quickly resolve the issue: 

1. Notify Us Within a Reasonable Time Frame:
   Please notify us as soon as possible when missing items. After a significant time period has passed since receiving your order we may not be able to process missing item claims.
2. Provide Documentation:
   To assist with the investigation, please send a clear photo of the item(s) you received. This will help us verify the contents of your shipment and expedite the resolution.
3. Verification and Resolution:
   If the missing items are confirmed, we will ship them to you promptly at no additional cost.