Unless package dimensions or weight prohibit it, all items will be shipped using USPS First Class Mail/ Priority Mail. If necessary, UPS, FedEx, or a motor freight carrier may be utilized. Expedited shipping options may be available upon request for an additional cost. For international orders, we may choose to ship via DHL at our discretion. Please be aware that trade agreements vary between Canada and other international countries, and as a result, the customer assumes full responsibility for any duties, taxes, or brokerage fees associated with the importation of AutoTecknic goods.
AutoTecknic strictly does not accept unauthorized returns. If an item needs to be returned, the customer must contact us first to obtain a return authorization number. This number must be clearly indicated on the exterior of the return package. Unless otherwise specified, the buyer is responsible for the shipping costs. The return package must include an invoice with the date of sale. To be eligible for a refund or credit, the returned items must be in their original packaging, unused, in pristine condition, and received by AutoTecknic within 14 days from the original receipt of the product. Damaged, installed, or deformed items will not receive any credit. All returned items will be inspected prior to issuing any refunds or credits. Special order items can only be returned if they have manufacturer defects. A 20% restocking fee applies to all eligible return items, except in cases where the return was necessitated by our error. It is important to note that any damage must be reported to AutoTecknic before installation. We cannot provide exchanges or refunds for items that have been installed or used.
ITEMS NOT ELIGIBLE FOR RETURNS:
- 🚫 Electrical Items: No exceptions will be made for returns on electrical items
- 🚫 Installed Items:Once you have installed a part, it signifies your acceptance of ownership, and it cannot be returned.
- 🚫 Undocumented shipping damage or mis-packaged items:Please refer to our "Upon Receipt" section below for instructions.
- 🚫 Incomplete returns:Any returns with missing hardware or factory packaging will not be accepted.
- 🚫 Damage from misuse or improper installation: We cannot process returns for items that have been damaged due to misuse or improper installation.
- 🚫 Over 30 days:Returns will not be accepted if initiated after 30 days from the date of purchase.
- 🚫 Certain Special/ Custom Order Items: This includes color-specific interior parts such as leather, leatherette, Carbon Fiber, Alcantara.
- 🚫 Unauthorized returns:Returns lacking proper RMA (Return Merchandise Authorization) or acknowledgment from our management will not be accepted.
- 🚫 Internal engine components, floor mats, wheels, tires, tools, body panels, and some aftermarket products.
- 🚫 Closeout & take-off merchandise.
RETURNABLE ITEMS:
- ✔ All returns are subject to a 20% restocking fee.
- ✔ Maintenance, standard replacement parts, accessories, apparel, and merchandise are eligible for returns.
- ✔ Returns must be initiated within 30 days from the date of purchase.
- ✔ Clothing: Exchanges are permitted; however, returned clothing must be in new condition with tags attached.
