CANCELING AN ORDER
If the item you ordered was in stock at the time you placed your order, it is unlikely we will be able to cancel your order. Our system sends orders immediately to ship.
- Orders that have already shipped cannot be cancelled. You will need to begin our Return Merchandise Authorization (RMA) process by emailing us at support@olm.com to have the item returned.
- If your order isn't in stock and hasn't shipped, please email OLM at support@olm.com to request cancellation.
SHIPMENT REFUSALS
Refused or undeliverable orders that are returned to our facility will be processed like a standard return; this means all shipping costs, including return freight charges and any return-to-sender fees assessed by the shipping carrier, will be deducted from the product refund. This will also delay the refund process.
If you would like to return an item, all shipments must be accepted and then sent back following our standard return process.
- You will need to begin our Return Merchandise Authorization (RMA) process by emailing support@olm.com to have the item returned.
Refusals for International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
ADDRESS CHANGE REQUEST
If you request an address change after your order has been processed, we will do our best to work with the carrier to re-route your package(s). If successfully re-routed there will be an address change fee of $21 plus any additional shipping charges (customer responsibility).
UPS My Choice – we encourage you to sign up for this free service with UPS. UPS My Choice® lets you decide how, where and when home deliveries occur to fit your schedule. Get estimated arrival and progress alerts.
DEFECTIVE ITEMS & ITEM WARRANTIES
See Warranty Page for more information.
RECEIVED THE WRONG PRODUCT
If you received the wrong product, email photos of the incorrect part and the part number on the manufacturer's packaging to support@olm.com within 5 business days from the time of delivery.
You and/or your mechanic are responsible for making sure the part is the correct part for your vehicle BEFORE installation.
We do not refund 3rd party charges, i.e., installation costs, prep costs, painting cost or any other cost associated with installation.
MISSING PARTS
If your order is missing part(s), please email photos of what you have received and a photo of the part number on the manufacturer's packaging to our team at support@olm.com.
Do not install/attempt to install anything with incomplete parts.
All missing parts must be reported to customer service within 5 Business days.
LOST OR STOLEN PACKAGES
It is your sole responsibility to ensure that your account has a current address and other correct contact information to ensure proper delivery. OLM is not responsible for any packages delivered to an incorrect address due to customer error.
Missing packages that show delivered must be reported to OLM within 24 hours. If the package shows delivered, and you did not receive it, OLM will request a police report be filed immediately. Submit a copy of the police report to support@olm.com and we will open an investigation with the shipping company.
To account for late deliveries by the carrier, or errors in delivery, the shipping carrier requires a 3 business day waiting period before allowing customer service to file a missing package claim.
NON-REFUNDABLE
These items include but are not limited to:
- Original shipping fees
- Free shipping promotions
- Labor
- 3rd party shop fees
RETURNS
*ALL PACKAGES RETURNED WITHOUT A RETURN MERCHANDISE AUTHORIZATION (RMA) WILL NOT BE PROCESSED*
- All returns must be returned to the location listed on your RMA form. If a return is sent to any other location your return will not be processed.
- All returns are subject to a restocking fee of up to 30% depending on condition.
- No returns will be accepted on installed, or otherwise used products due to the dangerous and stressful nature of racing, off-road, and performance vehicles.
- Parts must be returned in new, unused condition with no signs of installation.
- Parts must be returned in their original, undamaged manufacturer’s packaging.
- Unless another return policy is indicated, products sold by OLM are covered by this Standard Return Policy. Failure to comply with the terms stated herein, as well as those stated on the RMA form, may result in delayed return processing and/or refusal of returned packages.
- An RMA number can be obtained from OLM by sending an email to support@olm.com with your name, sales order number(s), and part number of the item(s) you’re returning.
- A refund will only be made if your request for an RMA is obtained within thirty (30) days of receiving the item(s). Any return after thirty (30) days will not be authorized.
- Returns must be made within 30 days of the original invoice date, NO EXCEPTIONS.
- Even though we ship all products over $199 for free. If you return the product, you will be responsible for paying any original incurred shipping charges and return shipping charges.
- Kit Returns: if you wish to return a kit or package, you will need to return the entire kit. Partial kit returns will not be accepted.
- Do not use manufacturer’s packaging as your shipping container.
For more information regarding our refund or freight refund policy, please refer to the Product Refunds section below.
NON-RETURNABLES
OLM often sells items that are not eligible for return. These items include but are not limited to:
- Clearance items
- Discontinued items
- Scratch and dent items
- Apparel
- Special Orders
These sales are considered final, and no returns or refunds will be granted. The buyer assumes responsibility for any and all risks that may be associated with purchasing said items. While the clearance or scratch and dent items have been tested for basic functionality, they may have superficial physical defects including (but not limited to) scratches, dings, or dents. Should any items prove defective in either quality or performance after the sale is complete, the buyer assumes responsibility for the cost of all necessary servicing or repairs and agrees to absolve OLM from any and all responsibility, unless otherwise required by law. Clearance or scratch and dent items are not covered by any type of 30-day warranty or satisfaction guarantee.
OLM also sells unique or custom made to order items that are often considered special order items. These items are ordered on a case-by-case basis. Consequently, custom, made to order or special-order items are not eligible for returns or exchanges. The buyer assumes responsibility that the items ordered to fit their needs.
GIFT CARD
Gift Cards cannot be returned and may not be redeemed for cash. OLM Gift Cards are issued and managed by OLM and can only be applied to purchases from www.olm.com. OLM is not responsible for gift cards that are lost, stolen, or used without permission. Additional payment will be required if the purchase price of a new order/product exceeds the value of the Gift Card. Gift Cards are not for resale. Void where prohibited or restricted by law. Gift Card terms and conditions are subject to change without notice.
CREDIT / REFUNDS
- Only returns which meet all RMA conditions and return policy requirements will be eligible for a refund.
- RMA’s expire 30 days after being issued. Anything received after 30 days of RMA issuance will be denied.
- Once your return has been received and approved your return will be processed and a credit will be applied to the original form of payment.
- Allow up to 10 business days from the date we receive the returned product to inspect/process the RMA and issue the appropriate credit. How soon the funds are received depends on your banking institution.
- International Orders: Duty, Taxes, and Fees incurred during return will be deducted from your refund.
- OLM does not refund shipping charges for returned items.
- Customer will be responsible for paying any originally incurred shipping charges including any orders qualifying for our “Free Shipping Promotions”.
- Due to fluctuations in currency conversion rates, the rate at the time of payment is often different from the rate at the time of your return/refund. You may gain or lose money with a refund because of currency conversions.
CONDITIONS OF USE
By visiting or purchasing from OLM, you agree to abide by our terms and conditions, including those set forth on this page. Any revisions to our Return Policies will be posted on this page and any other page we deem necessary to inform our users of any changes made. We reserve the right to modify our Return Policies at any time. Your continued use of the site following any policy revisions constitutes your acceptance of and agreement with the changes made.
