We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
NOTE: Regardless of reason for return, the purchased item MUST be sent back and received by Outsider Garage before a refund or replacement is issued.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at outsidergaragellc@gmail.com. Customers are responsible for return shipping costs. In the event that the product is defective or damaged, Outsider Garage may issue you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
NOTE: Initial cost of Shipping is NOT Refundable
You can always contact us for any return question at outsidergaragellc@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, we do not accept returns on electronic items, perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and merchandise such as clothing and hats. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
