We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us. If your return is accepted, we'll send you a RMA (return merchandise authorization), as well as instructions on how and where to send your package.

Items shipped back without a RMA (return merchandise authorization) number will not be accepted.

You can always contact us for any return questions.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Please note, orders over $300 ship as "signature required" to ensure smooth delivery of your product(s).

AccuAir Suspension offers a Limited 3-Year Warranty on all AccuAir-branded control system products (including controllers, touchpads, height sensors, manifolds, tanks, and accessories) and a One-Year Limited Warranty on all non-AccuAir-branded products and all other non-control system items (including compressors, shocks, and springs).  AccuAir offers a 30-day Return Policy for any unused, uninstalled products. 

AccuAir Suspension parts are aftermarket products. Any modifications to the products, improper installation, excessive wear and tear, or use not for the intended application void the warranty. AccuAir does not warranty air suspension compressors that have burned out due to air suspension leaks, that have modified pumps or electrical plugs, that have missing labels, or that have water damage.

The warranty is non-transferable and applies only to the original purchaser. 

Register your OFFROAD Kit HERE and access installation guide.

Register your LOWERING Kit HERE

The AccuAir Suspension products are warranted to be free from defects in materials or workmanship for the warranty period beginning from the date of purchase.  Within this period, AccuAir will, at its sole option, replace any components that fail in normal use.  Such replacements will be made at no charge to the customer for parts, provided that the customer shall be responsible for any transportation and installation costs. 

This warranty does not apply to:

(i) cosmetic damage, such as scratches, nicks, and dents;

(ii) normal wear and tear, unless product damage has occurred due to a defect in materials or workmanship;

(iii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes;

(iv) damage caused by improper installation; or

(v) damage to a product that has been modified or altered without the written permission of AccuAir Suspension.

PLEASE NOTE: AccuAir Suspension does not accept takeoff returns unless agreed to in writing. AccuAir will repair or replace defective components at our discretion for two (2) years. Products returned without prior approval will be discarded, and no return credit will be issued. 

The Accuair warranty is void if non-OE-provided axles are installed on the vehicle, or if the vehicle runs non-AccuAir suspension components. (Example) track Bar, sway bar, shocks, control arms, and bump stops. The system is not designed or tested with non-Accuair components.

The Warranties and remedies contained herein are exclusive and in lieu of all other warranties, express, implied, or statutory, including any liability arising under any warranty of merchantability or fitness for a particular purpose, statutory or otherwise.  This warranty gives specific legal rights, which may vary by jurisdiction.

In no event shall AccuAir Suspension be liable for any incidental, special, indirect, or consequential damages, whether resulting from the use, misuse, or inability to use this product or from defects in the product.  Some jurisdictions do not allow the exclusion of incidental or consequential damages, so the above limitations may not apply.

AccuAir Suspension retains the exclusive right to replace (with a new or newly remanufactured replacement product) the product or offer a full refund of the purchase price at its sole discretion.  Such remedy shall be the sole and exclusive remedy for any breach of warranty.

To obtain warranty replacement, contact AccuAir at 833-247-3696 during normal business hours for shipping instructions and an RMA (Return Material Authorization) tracking number.  Securely pack the product and a copy of the original sales receipt, which is required as proof of purchase for warranty repairs.  Write the RMA tracking number clearly on the outside of the package. Send the product, freight charges prepaid, to the AccuAir Returns Department at 100 Sea Ray Drive, Merritt Island, FL 32953.