eCharge 16 Amp Level 1 EV Charger

Most Battery Tender by Deltran product support issues can be resolved remotely without sending the unit in for evaluation or service. Before initiating a return, please contact Battery Tender customer support at support@deltran-global.com or 386-736-7900 for troubleshooting and diagnostics.

If you are not 100% satisfied with your purchase, you may return the product for a full refund of the purchase price (shipping charges are non-refundable) or exchange it for another item. Returns or exchanges are accepted within 30 days of the original purchase date.

To initiate a return, please email returns@deltran-global.com to request approval. We reserve the right to deny refunds for items returned without prior approval.

Shipping Your Return

• Customers are responsible for the cost of return shipping.
• Shipping charges are non-refundable.
• If you are returning an item valued over $49.95, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.

Restocking Fees for Damaged or Incomplete Returns

Returned products must be in original condition with all accessories, packaging, and components included. Items returned incomplete, damaged, or with missing parts may be subject to a restocking fee. The fee amount is determined based on the condition of the returned product and the extent of missing or damaged components. We reserve the right to deny a full refund for items that are not returned in resaleable condition.

Please review your shipping information for accuracy before submitting an order. Battery Tender® is unable to cancel or change a shipping address once the order has been placed. 

Battery Tender offers Standard (3-4 business days), Ground (5-8 business days), and Expedited (1-3 business days) shipping service options: 

• For orders over $99.95, the cost of Standard/Ground shipping is free to the 48 contiguous US states. 
• For orders under $99,95, the cost of Standard/Ground shipping is a flat rate of $9.95 to the 48 contiguous US states. 
• Expedited shipping is a flat fee of $14.95 to the 48 contiguous US states.  
• Ground shipping is a flat fee of $25 for orders shipped to AK, HI, USVI, and PR. We do not offer Standard or Expedited shipping outside the 48 contiguous US states

Normal processing time is 2 days from receipt of order, excluding holidays and weekends. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control. Carrier will be selected at the sole discretion of Battery Tender.

You will receive a shipping confirmation email containing tracking information once your order has shipped. Tracking will be active within 24 hours of the shipping confirmation email.

Please note, we do not ship internationally or to PO Boxes or APO/FPO at this time.

Most Deltran product support issues can be resolved remotely without sending the unit in for evaluation or service. Before initiating a warranty claim please contact Deltran technical support at support@deltran-global.com or (877) 456-7901 for troubleshooting and diagnostics.

Complete the request form below to initiate a warranty claim.

WARRANTY REQUEST

Deltran warrants its products for a period of up to 10 years, depending upon the model, from the date of original purchase against defective material or workmanship only. If Deltran qualified service technicians determine that the likely cause of the product malfunction is due to either defective material or workmanship, then the product will be repaired or replaced at the discretion of Deltran. In the event that a product under warranty is discontinued, we will replace it with a comparable current model of equal or greater value.

It is the obligation of the original purchaser to forward the product, with the proof of purchase, to either Deltran or one of its authorized factory representatives.

1-90 days after purchase: Contact Deltran Returns at returns@deltran-global.com or 877-456-7901 for RGA and prepaid return shipping label.

91 days until the expiration of warranty: Shipping costs to Deltran are the responsibility of the purchaser. If the unit is faulty, we will repair or replace it and return it at no charge.

The manufacturer makes no warranty other than this limited warranty and expressly excludes any implied warranty including any warranty for consequential damages.

This is the only express limited warranty and the manufacturer neither assumes nor authorizes anyone to assume or make any other obligation towards the product other than this express limited warranty.

The manufacturer makes no warranty of merchantability or fitness for the purpose of this product and expressly excludes such from this limited warranty.

Some states do not allow the exclusion or limitation of incidental or consequential damages or length of an implied warranty so the above limitations or exclusions may not apply to you.

This limited warranty is VOID under the following conditions:

1. The product is misused, subjected to careless handling, or operated under conditions of extreme temperature, shock, or vibration beyond Deltran's recommendations for safe and effective use.
2. The product is disassembled or repaired by anyone who is not a Deltran factory authorized service representative.
3. The electrical connections to either the AC input or the DC output of the charger are modified without the express written consent of the Deltran engineering department.
4. The product was purchased from an unauthorized source. Warranty is not transferable from original purchaser.