Ford Explorer Multicolor RGBW DRL Boards (2020-2024)

Return Policy (excludes custom items) 

Customers may return an item within 30 days of the order date with an approved Return Merchandise Authorization (RMA) number. A photo of the product must be provided before return approval.

Return Conditions:

• Items must be unused, uninstalled, and in like-new condition, with no signs of wear such as scratches, dirt, or fingerprints.
• All returns are subject to a 15% restocking fee.
• A $10 deduction will be applied for the return shipping label, unless otherwise specified (exceptions may apply).
• For larger items a $35 return shipping label fee may apply.
• If a returned product shows any signs of wear, including scratches, dirt, or fingerprints, a 35% restocking fee will apply, or the return may be denied.

All returned products will be inspected upon arrival to ensure they meet the return conditions. If they do not, additional fees may apply, or the return may be rejected.

Return Policy for Custom Items

Due to the personalized nature of our custom products, we do not accept returns or exchanges for any custom-built or personalized items. This includes products such as custom headlights, tail lights, and other custom LED designs. We highly recommend confirming your order details and product specifications before finalizing your purchase to ensure it meets your needs.

If you encounter any issues with your product, our warranty ensures that we will work with you to repair or resolve the problem within the covered period. If repairs are not possible, we will find the best alternative solution available. 

Exchange Policy

Customers may exchange an item within 60 days of the order date with an approved Return Merchandise Authorization (RMA) number. 

Exchange Conditions:

• Items should be in like-new condition and uninstalled to be eligible for exchange. However, certain products that have been lightly used may still qualify for an exchange, subject to inspection and a restocking fee.
• If the product shows signs of use or installation, a 15 or 35% restocking fee may apply based on condition of item. 
• To avoid restocking fees, ensure the product is properly packed and returned in like-new condition.
• A $10 return shipping label fee will also apply to all exchanges if we provide a return label.
• For larger items a $35 return shipping label fee may apply.

All exchanged products will be inspected upon return. If they do not meet the required conditions, additional fees may apply, or the exchange may be denied.

Shipment Processing Time

Most standard in stock orders are processed within one to two business days. Custom orders like multicolor headlights can take up to 5 weeks. For Backorders and Preorders, please see product page for shipping dates. Orders are not shipped or delivered on weekends or holidays. 

In the event of a high volume of orders, shipments may be delayed. Please allow additional transit days for delivery. If there is a significant delay in the shipment of your order and the item it not on backorder or preorder, we will contact you via email.

Incorrect Shipping Address or Address Changes

Orders will be shipped to the address provided by the customer at checkout. If the shipping address is incorrect, changed, or invalid, and the package is lost or delivered to an address from which the customer cannot retrieve it, the customer assumes full responsibility for the loss. RGB Halo Kits is not liable for packages that are misdelivered due to incorrect addresses provided at the time of purchase.

Changing an address can only be done if customer reaches out to us before a shipping label has been created for your order.  Please make sure to type in the correct address before finalizing your order.

Once a package is marked as delivered to the provided address, RGB Halo Kits is no longer responsible for its receipt by the customer. If a package is returned to sender, the customer is responsible for the cost of reshipping the package.

Lost or Stolen Packages

If a package is lost in transit, please contact RGB Halo Kits to initiate a claim with the courier. A replacement item will not be shipped until the claim is processed and confirmed by the courier. If theft is a concern, we recommend using a secure shipping address, such as a business address. RGB Halo Kits is not responsible for stolen or misdelivered packages.

If the carrier's investigation determines that the package was lost or delivered incorrectly, we will resend a duplicate shipment to the customer. We no longer offer returns or refunds for lost or incorrectly delivered packages / orders.

Shipping Rates

Shipping charges are calculated and displayed at checkout. 

Customs, Duties, and Taxes | International Shipments 

RGB Halo Kits is not responsible for any customs duties, taxes, or additional fees applied to international orders. All such charges are the responsibility of the customer. 

International shipping cost are calculated at checkout, however Import fees and duties are not and are subject to the import country discretion.

Damaged Shipments / Goods Policy

We strive to ensure all packages arrive in perfect condition. However, if your order arrives damaged, please contact us immediately so we can assist you.

• Reporting Damages: Customers must report any damaged items within 5 days of delivery. After this period, we may be unable to process damage claims.
• Carrier Claims: While we are not responsible for damages that occur during shipping, we will assist in filing a claim with the carrier. Please note that claim approvals are at the carrier's discretion.
• Visible Damage Upon Delivery: If the package arrives with obvious visible damage such as bent underglow packages, you may refuse delivery and or do a return to sender if the item is unopened. Once we receive the package back we can issue a new shipment. 
• Damage Discovered after Delivery: document all issues with clear photos and Contact us immediately with these details so we can guide you through the next steps.

Missing Items from Shipment Policy 

We strive to ensure all orders are fulfilled accurately and promptly. If you believe that an item is missing from your shipment, please follow the steps below to help us quickly resolve the issue: 

1. Notify Us Within a Reasonable Time Frame:
   Please notify us as soon as possible when missing items. After a significant time period has passed since receiving your order we may not be able to process missing item claims.
2. Provide Documentation:
   To assist with the investigation, please send a clear photo of the item(s) you received. This will help us verify the contents of your shipment and expedite the resolution.
3. Verification and Resolution:
   If the missing items are confirmed, we will ship them to you promptly at no additional cost.

Warranty Coverage (non custom products)

We offer a 1-year limited warranty on all of our LED products, effective from the date of delivery. If you encounter any issues with your product, such as malfunction or defects in materials or workmanship, we will work with you to resolve the issue promptly.

Beyond 1 year , the product may no longer be eligible for a warranty replacement, but our customer service team will assist you with troubleshooting or alternative solutions.

If you encounter a product issue and need to file a warranty claim, please click here: [File a Claim].

 Shipping for Warranty Replacements

• For the first 30 days after receiving your order, we will cover the cost of shipping for any replacement products. This applies to all valid warranty claims submitted within this timeframe.
• After the first 30 days from the date you received your product, you will still be eligible for a warranty replacement, but you will be responsible for a flat rate fee around $12 for shipping the replacement product to you.

Warranty Coverage (custom products)

All custom products like Multicolor Headlights and Tail Lights come with a 1-year warranty from the date the product is received. This warranty covers issues related to moisture and product defects only. It does not cover installation errors, wear and tear, neglect, or other damages.

Warranty Process:

• Diagnosis & Troubleshooting: If you experience issues, our technicians will help diagnose and troubleshoot.
• External Components: For issues like LED drivers, controllers, or wiring, we will send replacement parts that can be easily swapped out.
• Internal Components: If the problem is internal (e.g., moisture or defective LED strip), you will need to return the headlights for repair. We will provide a prepaid return label and repair the original set. Replacement headlights are not provided for internal issues unless an (EXTEND) extended warranty policy is purchased at time of order.

Other Notes:

• LED or HID bulbs/ballasts are sometimes added to orders at no cost to customers and are not covered under warranty.
• For products outside the 1-year warranty, we may offer a paid repair service.