BBK Performance offers FREE Shipping on ALL orders over $100 to ALL 48-state states. ALL Orders under $100 are subject to a FLAT GROUND RATE of $12.99 (See delivery MAP below)
Please note: We offer Adult signature required service and package insurance for all orders (additional fees required)
SHIPPING CONTRACT
All purchases of BBK products from BBK Performance (BBK) via web or by phone, are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you, the purchaser, upon BBK delivering your item/package to the carrier. BBK Performance holds no responsibility for the replacement of products or refunds for lost, stolen or damaged items incurred while in transit with the parcel carrier. BBK Performance will assist our customer in filing claims with parcel carriers in the event that your item is affected by the aforementioned scenarios.
- We are not responsible for theft of products after delivery by shipping carriers at your requested delivery address - this includes theft by "Porch Pirates" - You will need to contact the local police department and file a homeowners / renters insurance claim.
For more information on filing a claim, Please contact us directly 386-624-0025.
SHIPPING CARRIERS
ALL Orders are shipped via best rate carrier of our choice with FedEx, UPS, or USPS ground unless otherwise requested.
TRACKING INFORMATION
All tracking information and numbers will be emailed directly to the email we have on file as soon as it is available - PLEASE NOTE: Check your SPAM email box as it can sometime show up there.
All BBK Products Delivered by carriers offer Proof Of Deliveries (POD) to our company. These PODs include detailed data as follows:
- The delivery address
- A real date & time stamp.
- Photos of the package/s left at the delivery address
- GPS coordinates of the delivery address / location.
- Signatures and names of recipient (where requested)
DELIVERY TIME
We offer FREE Ground Shipping to ALL 48 US contiguous states for orders over $100 (1-6 business days - depending on state - see map below for general information)
Three Day, 2 Day and Next Day Air delivery services are available for an additional charge depending on the weight and ZIP code. Daily cut off time for same day is 12:30 PM EST. Please call for additional information and to receive shipping information and or a shipping quote: 386-624-0025
Actual shipping charges apply for ALL orders shipped to addresses outside of the continental USA, including APO addresses. You will receive a phone call or an email with these actual charges prior to the processing of your order for your approval. Customers outside of the USA are responsible to pay all export duties, broker fees, import taxes and any other fees associated with the shipment.
These fees are due upon receipt of order to carrier. If you need any further information regarding our shipping policy, please call us at 386-624-0025.
Products bought from BBK Performance directly have a 30 DAY return or refund policy from date of purchase. Items must be unused, in their original packaging, and in the original sellable condition. Upon receiving your order, please open and inspect all contents. Any damages, incorrectly packaged parts, or missing components MUST be reported to BBK Performance within 48 hours of receiving to be honored. BBK Performance will take the necessary steps within reason to correct any issues associated with orders that arrive damaged or have missing parts.
RETURN QUALIFICATIONS
After speaking with our customer service team, if a Return is to be processed, a link will be sent via email with a questionnaire form to be completed and send back along with a copy of the original proof of purchase. ALL Returns MUST have been purchased within the last 30 days and be NIB/UNUSED in original packaging to qualify.
ALL Returns require a “RETURN AUTHORIZATION NUMBER” This must be requested directly from us before returning any BBK item
A 15% restocking fee may be applied against your total refund amount for any non-defective returned items purchased directly from BBK Performance. This includes products customers may have purchased in error or changed mind.
Returns are processed and credited back to the customer using the original payment method within 5-7 days upon the receipt of goods at our FL distribution center.
Please NOTE: All returns for refunds must be shipped back to BBK prepaid via ground shipping.
ALL SHIPPING CHARGES ARE CUSTOMER'S RESPONSIBILITY – NO SHIPPING CHARGES WILL BE REFUNDED.
TO REQUEST A RETURN AUTHORIZATION FOR A BBK ITEM,
Sales & Tech Support Phone: 386.624.0025
EMAIL: tech@bbkperformance.com
